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Top Insurance Org Automates Service Interactions with Conversational AI

By January 31, 2023March 21st, 2023Case Study Summary2 mins read

Business Value Achieved in 6 Months

  • 100% growth in unique visitors month on month
  • 30% bandwidth cleared for the human call center by automating responses to repetitive queries
  • Improved CX Score because of ease in downloading policy docs and claims processing

The Hero – A Leading Insurance Provider

Our client is a leading service provider in the Indian health insurance sector with more than 15 years of experience having a national presence handling 600+ branch offices. The client aims to be the largest health insurance provider ensuring financial security for healthcare management for the average Indian.

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