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From 6 Hours to 6 Minutes – How We Reduced Turnaround Time for Insurance Agents

By January 31, 2023March 21st, 2023Case Study Summary2 mins read
From 6 hours to 6 minutes

The Client – A Leading Insurance Company

Our client is a leading service provider in the Indian health insurance sector with more than 15 years of experience having a national presence handling 600+ branch offices.

Business Case – Quicker Turnaround for Insurance Agents

Insurance sales are heavily dependent on insurance intermediaries – individual agents, corporate banks, and brokers. As intermediaries, they are required to respond to their prospects’ inquiries, provide advice in their interests, deliver quotes and premium rates, and process payments. After acknowledging their prospect’s objections, they negotiate with the insurance provider and customize insurance programs to suit individual customer needs.

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