24 Jan
Conversational AI for Personalization and Automation of the Order Management Process in Retail
Amazon, SnapDeal, Flipkart Teleshopping channels Catalogs, newspapers, and magazines Social media like Facebook, Instagram E-commerce sites managed by self and 3rd party retailers These are some of the channels, but not an exhaustive list of the channels available for buying retail products. Expectation from the customer is to fulfill their orders on time, irrespective of...
19 Jan
Cross Selling Insurance Products with Conversational AI
Acquiring a new customer is the most difficult task in any business. It is considered to be 8 to 10 times more difficult for an insurance agent to onboard a new customer compared to other businesses. Acquiring new customers is imperative for businesses to grow, but one shouldn’t neglect its existing customer base. Research shows...
19 Jan
Smart Virtual Assistants Supporting Assembly Line Workers in a Car Manufacturing Plant
Interpersonal skills – The term both managers and HR use quite often when they talk about team cohesion, team management and leadership traits. Now it is getting replaced with fusion skills. Fusion skills? What is it? Is it related to music where the classical meets the pop? Not exactly, but somewhere near that. Still, confusing?...
30 Dec
Top 10 Customer-centric Insurtech trends for 2023
Customer-centric means putting the customer first and foremost and providing them with what they want/need and when they want/need it. How to go about it? By providing excellent support throughout the customer journeys Be accessible to the customer across touchpoints Seamless Customer Experience by providing superior service that is reliable, efficient, responsive, relevant, trustworthy and...
28 Dec
Exploratory Data Analysis
Definition “Far better an approximate answer to the right question, which is often vague, than an exact answer to the wrong question, which can always be made precise.” — John Tukey Exploratory Data Analysis is the process of performing initial investigations on data to discover trends and patterns, spot anomalies, test hypotheses and check assumptions...
26 Dec
Why do Business Decisions Take so Much Time?
“We will miss out on opportunities if we don’t act” “The market will pass us by” “We will lose clients if we don’t offer a quicker turnaround” These are the typical boardroom discussions in any company from any business domain. These discussions stress the need for making decisions. Just decisions? Is that tough? It may...
