27 Feb
Top 8 Use Cases of Conversational AI in Insurance
Conversational AI solutions improve customer experience and enhance customer satisfaction by automating conversation and have found massive success in the insurance industry. They offer human-like interactions and maintain friendly, personalized experiences They can learn and develop based on previous interactions without human intervention. They can comprehend dialects, synonyms, and even multiple languages. It can be...
19 Jan
Cross Selling Insurance Products with Conversational AI
Acquiring a new customer is the most difficult task in any business. It is considered to be 8 to 10 times more difficult for an insurance agent to onboard a new customer compared to other businesses. Acquiring new customers is imperative for businesses to grow, but one shouldn’t neglect its existing customer base. Research shows...
01 Dec
Hyper-Personalization in Insurance
Hyper-Personalization – What is it? Cart abandonment is a nightmare for every online business. Though various reasons are attributed to this type of customer behavior, the major cause found was the time consumption involved in the checkout process. Customers are not willing to spend their time typing in personal and shipment details. Today, consumers expect...
21 Nov
IoT for Risk Assessment in the Insurance Industry
“The Internet of Things (IoT) is the network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment” – Gartner IoT is much more than a network of devices. It is an ecosystem, a digital ecosystem to be precise. The number of interconnected devices...
30 Oct
Fraud-free Insurance Claims: How Conversational AI is a Game Changer
It is no doubt that the insurance industry, insurance claim process in particular deals with hefty paperwork, claim settlements, adjudications, complex legal processes, and so much more, and yet it is deemed to be one of the least technologically advanced industries in the world. Though Artificial Intelligence is yet to penetrate the insurance sector, a...
13 Oct
Futuristic Digital Insurance Sales Driven by Conversational AI
Introduction Rising competition, growing digitization, and evolving customer expectations on digital insurance – the challenges in selling products and services have changed over the years in sales across the insurance industry. Insurers today have overcome several challenges with the help of technology in recent years and one innovation that has proven to be the most...
