27 Feb
Top 8 Use Cases of Conversational AI in Insurance
Conversational AI solutions improve customer experience and enhance customer satisfaction by automating conversation and have found massive success in the insurance industry. They offer human-like interactions and maintain friendly, personalized experiences They can learn and develop based on previous interactions without human intervention. They can comprehend dialects, synonyms, and even multiple languages. It can be...
13 Feb
Are Chatbots a Mandatory Customer Service Channel for 2023?
Gartner has predicted that Chatbots will become the primary customer service channel by 2027. But with the ongoing trend, it is all set to become the mandatory customary service channel before the end of 2023. In 2022, Gartner surveyed the usage of conversational AI (CAI) as a customer service channel across business domains with an...
19 Jan
Cross Selling Insurance Products with Conversational AI
Acquiring a new customer is the most difficult task in any business. It is considered to be 8 to 10 times more difficult for an insurance agent to onboard a new customer compared to other businesses. Acquiring new customers is imperative for businesses to grow, but one shouldn’t neglect its existing customer base. Research shows...
27 Oct
Voice AI: Voice as an Interface
Remember the good old days of using Command Prompt? You type commands and syntaxes and magic happens! Over the last three decades, the way we interact with computers has rapidly evolved, and technology has come a long way from command prompt, point & click interface, touch screen interface to present day’s voice interface. With the...
26 Sep
Empathy & Compassion – How Conversational AI Enhances Interactions
Delivering a good customer experience requires human-like qualities such as empathy – understanding the intent of the users in order to deliver exactly what they want, and compassion – putting the customers above any limitation that may negatively influence the user experience. These two qualities help build an emotional connection and trust, therefore, enhancing the...
22 Sep
Contextual & Meaningful – How Conversational AI Resolves Queries
Introduction In today’s world, User Experience has become the epicenter of all marketing and sales initiatives. Amidst the cut-throat competition today, the worst nightmare of any organization’s growth leader is anything that negatively affects their user experience. Brands strive to provide the best user experience through every interaction with their prospects to retain them within...
