27 Feb
Top 8 Use Cases of Conversational AI in Insurance
Conversational AI solutions improve customer experience and enhance customer satisfaction by automating conversation and have found massive success in the insurance industry. They offer human-like interactions and maintain friendly, personalized experiences They can learn and develop based on previous interactions without human intervention. They can comprehend dialects, synonyms, and even multiple languages. It can be...
13 Feb
Are Chatbots a Mandatory Customer Service Channel for 2023?
Gartner has predicted that Chatbots will become the primary customer service channel by 2027. But with the ongoing trend, it is all set to become the mandatory customary service channel before the end of 2023. In 2022, Gartner surveyed the usage of conversational AI (CAI) as a customer service channel across business domains with an...
26 Sep
Empathy & Compassion – How Conversational AI Enhances Interactions
Delivering a good customer experience requires human-like qualities such as empathy – understanding the intent of the users in order to deliver exactly what they want, and compassion – putting the customers above any limitation that may negatively influence the user experience. These two qualities help build an emotional connection and trust, therefore, enhancing the...
02 Sep
Being There for Your Customers 24/7 – How Can Conversational AI Maximize Customer Engagement?
Conversational AI enables machines to understand human text and speech with context and intent for the statement and responds in a way humans will. It enables personalized experiences for the customers depending on the situation, product, or brand. It can engage in dialogues with customers advancing conversational marketing. As a result of hyper-digitalization, instant responses...
25 Aug
Driving The Next Generation Of Customer Experience With Conversational AI
Key Takeaways ● The definition of Conversational AI and how it is different from the traditional chatbot ● The benefits of Conversational AI to both end customers and businesses ● The three key points to remember when implementing Conversational AI Table of Contents ● Prologue – Conversational...
25 Aug
What is Conversational AI and Why your Business needs it?
Artificial Intelligence is everywhere today. From little kids calling out for “Alexa” to play their favorite rhymes and the facial recognition we use to open our phones to cab drivers relying on Google maps to take us to our workplace every morning, AI is everywhere and it has made a huge impact on our everyday...
