How Can Conversational AI Maximize Customer Engagement?
Being There for Your Customers Round the Clock – How Can Conversational AI Maximize Customer Engagement?

Conversational AI enables machines to understand human text and speech with context and intent for the statement and responds in a way humans will. It enables personalized experiences for the customers depending on the situation, product, or brand. It can engage in dialogues with customers advancing conversational marketing. As a result of hyper-digitalization, instant responses...

Steven Files 1c
The Steven Files Ep.2 – The Key Points Every CXO Must Look For in Their Conversational Chatbot Partner

The wind was particularly sharp that Friday night. However Roger Friedmont, the digital transformation lead was oblivious to the sudden gusts blasting from all sides; For you see, he was a man with a mission. His well thought out plan was finally being set in motion.  If you have missed reading the Episode 1, read...

Conversational AI
Conversational AI is here – Are you ready?

“Hey, Google Set a reminder to call mom” “Hey, Siri Send a message to my hairstylist to confirm today’s appointment” “Hey, Alexa Dim the lights and turn on the air conditioner” Sound familiar? All of us have used these voice assistants to make our lives simpler. We have all come a long way in evolving...

Gen Z and Chatbots
Gen Z and Chatbots – Are they made for each other?

A month back, we asked a question in the company’s common group. How many Gen Z work at purpleSlate? The answer was a whopping 35%. It was a pretty huge number considering the oldest gen Z member would be 24 years old and the youngest would be 9. With a few searches on the internet,...

Scene 1
The Steven Files Episode 1 – The Three Personalities Every Conversational Chatbot Needs To Play

Chapter 1 – Abandon Ship!  The Customer Experience problem that rocked Steve’s world. Stephen Windham, known as Steve among the business community in North America is the chief of staff for a Fortune 100 company. He steadily rose through the ranks with a blend of uncanny business acumen coupled with an attitude to work hard....

Challenges In Data Driven Decision Making
Challenges in Data-driven Decision Making

In today’s data-driven world, businesses are collecting data every second leaving Data analysts with thousands of interlocking Data sets. The struggle to collect, organize, and arrive at trends is an uphill task for them.  According to IDC, by 2025, the sum of business and consumer data will reach 175 zettabytes in size.  The amount of...

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