22 Mar
A post-GPT World
Lots has been happening in the GPT world over the past couple of months. If you have not played around with ChatGPT, been awed by its generative capabilities, or even worse, have not heard about it, you must be living on a different planet. The Twitter trends on what people have been asking ChatGPT, and its answers,...
31 Oct
Serve Customers Everywhere – How Conversational AI can be truly omnipresent
Consumers now hold all the power and they hold it in the palm of their hands. But How Conversational AI can be truly omnipresent? The digital native Generation Z has been the most critical buyer group until now. With a strong purchasing power and a demand for higher quality products, brands today are forced to...
27 Sep
NLP vs NLU – Understand the Differences
Ever wondered why you can talk to digital assistants like google assistant, Alexa, and Siri? NLP and NLU make it possible for computers to understand human speech. There is a common misconception among many people: computers cannot understand human speech, which isn’t the case as artificial intelligence can communicate with human beings. Artificial intelligence has...
26 Sep
Empathy & Compassion – How Conversational AI Enhances Interactions
Delivering a good customer experience requires human-like qualities such as empathy – understanding the intent of the users in order to deliver exactly what they want, and compassion – putting the customers above any limitation that may negatively influence the user experience. These two qualities help build an emotional connection and trust, therefore, enhancing the...
25 Aug
Driving The Next Generation Of Customer Experience With Conversational AI
Key Takeaways ● The definition of Conversational AI and how it is different from the traditional chatbot ● The benefits of Conversational AI to both end customers and businesses ● The three key points to remember when implementing Conversational AI Table of Contents ● Prologue – Conversational...
25 Aug
What is Conversational AI and Why your Business needs it?
Artificial Intelligence is everywhere today. From little kids calling out for “Alexa” to play their favorite rhymes and the facial recognition we use to open our phones to cab drivers relying on Google maps to take us to our workplace every morning, AI is everywhere and it has made a huge impact on our everyday...
