28 Feb
Conversational AI Trends 2023 (Infographic)
Conversational AI is a programmatic and intelligent way of offering a conversational experience to mimic conversations with real people, through digital and telecommunication technologies – Deloitte Nowadays businesses use conversational AI more effectively to interact with customers and give them top-notch experiences. Technology developments are paving the path for other disruptive technologies to be added...
27 Feb
Top 8 Use Cases of Conversational AI in Insurance
Conversational AI solutions improve customer experience and enhance customer satisfaction by automating conversation and have found massive success in the insurance industry. They offer human-like interactions and maintain friendly, personalized experiences They can learn and develop based on previous interactions without human intervention. They can comprehend dialects, synonyms, and even multiple languages. It can be...
15 Feb
Evolution of Chatbots (Infographic)
ChatGPT took the world by storm and everywhere people are discussing chatbots. Chatbots are not new and they have a long history that dates back almost to the creation of the computer itself. Chatbots have gained real popularity in recent years among users and businesses alike. Creating a machine that acts and talks like a...
13 Feb
Are Chatbots a Mandatory Customer Service Channel for 2023?
Gartner has predicted that Chatbots will become the primary customer service channel by 2027. But with the ongoing trend, it is all set to become the mandatory customary service channel before the end of 2023. In 2022, Gartner surveyed the usage of conversational AI (CAI) as a customer service channel across business domains with an...
31 Jan
Streamlining Healthcare Administrative Processes with Conversational AI
One of the most promising solutions for streamlining healthcare administrative processes is the use of conversational AI. This technology leverages natural language processing (NLP) and machine learning algorithms to allow healthcare organizations to interact with patients and staff through voice or text-based interfaces. By automating various administrative tasks, conversational AI can help healthcare organizations reduce...
24 Jan
Conversational AI for Personalization and Automation of the Order Management Process in Retail
Amazon, SnapDeal, Flipkart Teleshopping channels Catalogs, newspapers, and magazines Social media like Facebook, Instagram E-commerce sites managed by self and 3rd party retailers These are some of the channels, but not an exhaustive list of the channels available for buying retail products. Expectation from the customer is to fulfill their orders on time, irrespective of...
