Chatbots Vs Virtual Assitants
Chatbots vs Smart Virtual Assistants – Understanding the Difference

Do you know about Tequila’s Patron, the most famous bot tender? Wait! Have I spelled it right? Should that not be ‘bartender’? No, it is right and it is ‘bot tender’. Patron is the AI-powered chatbot, the virtual bartender of Bacardi. Gone are the days when chatbots were used only for support by financial sectors...

How Conversational AI can be truly omnipresent
Serve Customers Everywhere – How Conversational AI can be truly omnipresent

Consumers now hold all the power and they hold it in the palm of their hands. But How Conversational AI can be truly omnipresent? The digital native Generation Z has been the most critical buyer group until now. With a strong purchasing power and a demand for higher quality products, brands today are forced to...

Nlp Vs Nlu
NLP vs NLU – Understand the Differences

Ever wondered why you can talk to digital assistants like google assistant, Alexa, and Siri? NLP and NLU make it possible for computers to understand human speech.  There is a common misconception among many people: computers cannot understand human speech, which isn’t the case as artificial intelligence can communicate with human beings.  Artificial intelligence has...

How Conversational Ai Enhances Interactions
Empathy & Compassion – How Conversational AI Enhances Interactions

Delivering a good customer experience requires human-like qualities such as empathy – understanding the intent of the users in order to deliver exactly what they want, and compassion – putting the customers above any limitation that may negatively influence the user experience. These two qualities help build an emotional connection and trust, therefore, enhancing the...

How Conversational Ai Resloves Queries
Contextual & Meaningful – How Conversational AI Resolves Queries

Introduction In today’s world, User Experience has become the epicenter of all marketing and sales initiatives. Amidst the cut-throat competition today, the worst nightmare of any organization’s growth leader is anything that negatively affects their user experience. Brands strive to provide the best user experience through every interaction with their prospects to retain them within...

How Can Conversational AI Maximize Customer Engagement?
Being There for Your Customers 24/7 – How Can Conversational AI Maximize Customer Engagement?

Conversational AI enables machines to understand human text and speech with context and intent for the statement and responds in a way humans will. It enables personalized experiences for the customers depending on the situation, product, or brand. It can engage in dialogues with customers advancing conversational marketing. As a result of hyper-digitalization, instant responses...

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