22 Mar
A post-GPT World
Lots has been happening in the GPT world over the past couple of months. If you have not played around with ChatGPT, been awed by its generative capabilities, or even worse, have not heard about it, you must be living on a different planet. The Twitter trends on what people have been asking ChatGPT, and its answers,...
15 Feb
Evolution of Chatbots (Infographic)
ChatGPT took the world by storm and everywhere people are discussing chatbots. Chatbots are not new and they have a long history that dates back almost to the creation of the computer itself. Chatbots have gained real popularity in recent years among users and businesses alike. Creating a machine that acts and talks like a...
13 Feb
Are Chatbots a Mandatory Customer Service Channel for 2023?
Gartner has predicted that Chatbots will become the primary customer service channel by 2027. But with the ongoing trend, it is all set to become the mandatory customary service channel before the end of 2023. In 2022, Gartner surveyed the usage of conversational AI (CAI) as a customer service channel across business domains with an...
19 Jan
Smart Virtual Assistants Supporting Assembly Line Workers in a Car Manufacturing Plant
Interpersonal skills – The term both managers and HR use quite often when they talk about team cohesion, team management and leadership traits. Now it is getting replaced with fusion skills. Fusion skills? What is it? Is it related to music where the classical meets the pop? Not exactly, but somewhere near that. Still, confusing?...
25 Nov
Chatbots vs Smart Virtual Assistants – Understanding the Difference
Do you know about Tequila’s Patron, the most famous bot tender? Wait! Have I spelled it right? Should that not be ‘bartender’? No, it is right and it is ‘bot tender’. Patron is the AI-powered chatbot, the virtual bartender of Bacardi. Gone are the days when chatbots were used only for support by financial sectors...
31 Oct
Serve Customers Everywhere – How Conversational AI can be truly omnipresent
Consumers now hold all the power and they hold it in the palm of their hands. But How Conversational AI can be truly omnipresent? The digital native Generation Z has been the most critical buyer group until now. With a strong purchasing power and a demand for higher quality products, brands today are forced to...
