24 Jan
Conversational AI for Personalization and Automation of the Order Management Process in Retail
Amazon, SnapDeal, Flipkart Teleshopping channels Catalogs, newspapers, and magazines Social media like Facebook, Instagram E-commerce sites managed by self and 3rd party retailers These are some of the channels, but not an exhaustive list of the channels available for buying retail products. Expectation from the customer is to fulfill their orders on time, irrespective of...
19 Jan
Smart Virtual Assistants Supporting Assembly Line Workers in a Car Manufacturing Plant
Interpersonal skills – The term both managers and HR use quite often when they talk about team cohesion, team management and leadership traits. Now it is getting replaced with fusion skills. Fusion skills? What is it? Is it related to music where the classical meets the pop? Not exactly, but somewhere near that. Still, confusing?...
19 Dec
Boost Holiday Sales with Conversational Commerce
As the holiday season approaches, retailers are already looking for ways to make the most of their sales. Conversational commerce is an increasingly popular way to interact with customers and help them make the most of their purchases. This innovative technology can help businesses reach a wider audience and boost holiday sales by enabling a...
15 Dec
8 Major Roadblocks for Conversational AI
From time immemorial, human life has centered around three tenets. Innovation to simplify daily activities Education to teach one’s peers about different activities Teamwork to successfully accomplish their tasks One aspect controls all three tenets binding them seamlessly together – Communication. Right from the hunter-gatherer tribes hunting in packs to modern human beings building spaceships,...
01 Dec
Hyper-Personalization in Insurance
Hyper-Personalization – What is it? Cart abandonment is a nightmare for every online business. Though various reasons are attributed to this type of customer behavior, the major cause found was the time consumption involved in the checkout process. Customers are not willing to spend their time typing in personal and shipment details. Today, consumers expect...
25 Nov
Chatbots vs Smart Virtual Assistants – Understanding the Difference
Do you know about Tequila’s Patron, the most famous bot tender? Wait! Have I spelled it right? Should that not be ‘bartender’? No, it is right and it is ‘bot tender’. Patron is the AI-powered chatbot, the virtual bartender of Bacardi. Gone are the days when chatbots were used only for support by financial sectors...
