26 Sep
Empathy & Compassion – How Conversational AI Enhances Interactions
Delivering a good customer experience requires human-like qualities such as empathy – understanding the intent of the users in order to deliver exactly what they want, and compassion – putting the customers above any limitation that may negatively influence the user experience. These two qualities help build an emotional connection and trust, therefore, enhancing the...
22 Sep
Contextual & Meaningful – How Conversational AI Resolves Queries
Introduction In today’s world, User Experience has become the epicenter of all marketing and sales initiatives. Amidst the cut-throat competition today, the worst nightmare of any organization’s growth leader is anything that negatively affects their user experience. Brands strive to provide the best user experience through every interaction with their prospects to retain them within...
25 Aug
Driving The Next Generation Of Customer Experience With Conversational AI
Key Takeaways ● The definition of Conversational AI and how it is different from the traditional chatbot ● The benefits of Conversational AI to both end customers and businesses ● The three key points to remember when implementing Conversational AI Table of Contents ● Prologue – Conversational...
26 Jul
Conversational AI is here – Are you ready?
“Hey, Google Set a reminder to call mom” “Hey, Siri Send a message to my hairstylist to confirm today’s appointment” “Hey, Alexa Dim the lights and turn on the air conditioner” Sound familiar? All of us have used these voice assistants to make our lives simpler. We have all come a long way in evolving...
25 Jul
Think about how people think — Decision Intelligence
Gartner defines decision intelligence as “a practical domain framing a wide range of decision-making techniques bringing multiple traditional and advanced disciplines together to design, model, align, execute, monitor and tune decision models and processes.” Decision Intelligence is one of the top three technology trends that is going to create a big impact on the markets...
24 Jun
The Steven Files Episode 1 – The Three Personalities Every Conversational Chatbot Needs To Play
Chapter 1 – Abandon Ship! The Customer Experience problem that rocked Steve’s world. Stephen Windham, known as Steve among the business community in North America is the chief of staff for a Fortune 100 company. He steadily rose through the ranks with a blend of uncanny business acumen coupled with an attitude to work hard....
