The role of pronouns in conversational insights is similar to that in language. The system is trained to identify the context of the questions based on the pronoun. This eases questioning for the users. For example, “Who closed the most no. of sales in January 2020?”, is a question that the system will fetch results. A follow-up question of “How about March 2020?” will give the answer of the salesperson who closed the most no. of sales in March 2020, because the system is able to understand and relate to the context of the question.

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