While the vendor Speech and Language Understanding Services are good with regular English vocabulary, the biggest challenge for enterprises to achieve reliable and predictable accuracy levels is handling specialized vocabulary in their domain and its usage in day-to-day operations by their staff. For example, think of the medical vocabulary, the drug names, medical conditions, or the various part names in an automobile company. How would your chatbot respond to dialogs with medical terms like Cutaneous, thorax, glossopharyngeal, ventroflexion, Annealing, and Austentization? That’s what we call as domain-specific vocabulary, and it is very important for your Conversational AI application to have a deep maturity in language understanding of this vocabulary.

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