Acquiring a new customer is the most difficult task in any business. It is considered to be 8 to 10 times more difficult for an insurance agent to onboard a new customer compared to other businesses. Acquiring new customers is imperative for businesses to grow, but one shouldn’t neglect its existing customer base. Research shows...
Customer-centric means putting the customer first and foremost and providing them with what they want/need and when they want/need it. How to go about it? By providing excellent support throughout the customer journeys Be accessible to the customer across touchpoints Seamless Customer Experience by providing superior service that is reliable, efficient, responsive, relevant, trustworthy and...
Predictive analytics is the use of advanced data analysis and machine learning techniques to predict future outcomes and trends. It is transforming the way insurance businesses operate and is increasingly becoming one of the most powerful tools in the InsurTech industry. What is Predictive Analytics? Predictive analytics is a type of data analysis that uses...
We’re building a great, major insurance company. If you’re interested in building a revolutionary insurance company, please join Tesla Elon Musk Is Tesla, the pioneer in electric vehicles, diverging to become an Insurance Company? Let us look further into his statement. Insurance is a good example of a product that’s made by our internal applications...
As a generation, Gen Z is different from any that have come before and their life journeys have not followed the traditional path set by older generations. They are digital natives who have grown up in a world of instant gratification and constant change. And when it comes to their insurance needs, they are no...
Hyper-Personalization – What is it? Cart abandonment is a nightmare for every online business. Though various reasons are attributed to this type of customer behavior, the major cause found was the time consumption involved in the checkout process. Customers are not willing to spend their time typing in personal and shipment details. Today, consumers expect...