26 Sep
Empathy & Compassion – How Conversational AI Enhances Interactions
Delivering a good customer experience requires human-like qualities such as empathy – understanding the intent of the users in order to deliver exactly what they want, and compassion – putting the customers above any limitation that may negatively influence the user experience. These two qualities help build an emotional connection and trust, therefore, enhancing the...
22 Sep
Contextual & Meaningful – How Conversational AI Resolves Queries
Introduction In today’s world, User Experience has become the epicenter of all marketing and sales initiatives. Amidst the cut-throat competition today, the worst nightmare of any organization’s growth leader is anything that negatively affects their user experience. Brands strive to provide the best user experience through every interaction with their prospects to retain them within...
02 Sep
Being There for Your Customers 24/7 – How Can Conversational AI Maximize Customer Engagement?
Conversational AI enables machines to understand human text and speech with context and intent for the statement and responds in a way humans will. It enables personalized experiences for the customers depending on the situation, product, or brand. It can engage in dialogues with customers advancing conversational marketing. As a result of hyper-digitalization, instant responses...
25 Aug
Driving The Next Generation Of Customer Experience With Conversational AI
Key Takeaways ● The definition of Conversational AI and how it is different from the traditional chatbot ● The benefits of Conversational AI to both end customers and businesses ● The three key points to remember when implementing Conversational AI Table of Contents ● Prologue – Conversational...
25 Aug
What is Conversational AI and Why your Business needs it?
Artificial Intelligence is everywhere today. From little kids calling out for “Alexa” to play their favorite rhymes and the facial recognition we use to open our phones to cab drivers relying on Google maps to take us to our workplace every morning, AI is everywhere and it has made a huge impact on our everyday...
08 Aug
The Steven Files Ep.2 – The Key Points Every CXO Must Look For in Their Conversational Chatbot Partner
The wind was particularly sharp that Friday night. However Roger Friedmont, the digital transformation lead was oblivious to the sudden gusts blasting from all sides; For you see, he was a man with a mission. His well thought out plan was finally being set in motion. If you have missed reading the Episode 1, read...
