15 Dec
8 Major Roadblocks for Conversational AI
From time immemorial, human life has centered around three tenets. Innovation to simplify daily activities Education to teach one’s peers about different activities Teamwork to successfully accomplish their tasks One aspect controls all three tenets binding them seamlessly together – Communication. Right from the hunter-gatherer tribes hunting in packs to modern human beings building spaceships,...
12 Dec
Leveraging WhatsApp Business with Conversational AI
The world is increasingly conversational today than it has ever been. Traditionally, businesses contacted customers through SMS and emails. With the evolution of technology and of social channels, the way the general population communicates has also dramatically changed. The response rate for traditional methods of communication has dropped staggeringly low. This has pushed businesses towards...
10 Dec
Coming of Age: How Gen Z is Transforming Insurance
As a generation, Gen Z is different from any that have come before and their life journeys have not followed the traditional path set by older generations. They are digital natives who have grown up in a world of instant gratification and constant change. And when it comes to their insurance needs, they are no...
30 Nov
Multichannel vs Omnichannel – What is the difference?
If you are operating a business today, you certainly know that your business is no longer limited to just the physical storefront. In fact, with e-commerce and social media, your business presence can feel like it’s anywhere and everywhere at every given moment. Customers want to connect with brands across multiple channels on their preferred...
29 Nov
How Digital Transformation is changing the Insurance Landscape
InsurTech has become a powerful driver of change in the insurance sector. There’s a lot of potential for technology to transform this industry and automate repetitive and time-consuming tasks. There are several recent developments in the tech world and some of the interesting innovations are taking place in insurance. McKinsey forecasts that InsurTech will bring...
25 Nov
Chatbots vs Smart Virtual Assistants – Understanding the Difference
Do you know about Tequila’s Patron, the most famous bot tender? Wait! Have I spelled it right? Should that not be ‘bartender’? No, it is right and it is ‘bot tender’. Patron is the AI-powered chatbot, the virtual bartender of Bacardi. Gone are the days when chatbots were used only for support by financial sectors...
