Steven Files 1c
The Steven Files Ep.2 – The Key Points Every CXO Must Look For in Their Conversational Chatbot Partner

The wind was particularly sharp that Friday night. However Roger Friedmont, the digital transformation lead was oblivious to the sudden gusts blasting from all sides; For you see, he was a man with a mission. His well thought out plan was finally being set in motion.  If you have missed reading the Episode 1, read...

Conversational AI
Conversational AI is here – Are you ready?

“Hey, Google Set a reminder to call mom” “Hey, Siri Send a message to my hairstylist to confirm today’s appointment” “Hey, Alexa Dim the lights and turn on the air conditioner” Sound familiar? All of us have used these voice assistants to make our lives simpler. We have all come a long way in evolving...

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The Steven Files Episode 1 – The Three Personalities Every Conversational Chatbot Needs To Play

Chapter 1 – Abandon Ship!  The Customer Experience problem that rocked Steve’s world. Stephen Windham, known as Steve among the business community in North America is the chief of staff for a Fortune 100 company. He steadily rose through the ranks with a blend of uncanny business acumen coupled with an attitude to work hard....

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