Our client is a leading service provider in the Indian health insurance sector with more than 15 years of experience having a national presence handling 600+ branch offices. The client aims to be the largest health insurance provider ensuring financial security for healthcare management for the average Indian.
In the last two years the pandemic turned the world upside down in terms of accepted business practices, especially interacting with other businesses or customers. As the pandemic wreaked havoc all over the world, many businesses worldwide struggled to streamline operations and sustain during the crisis.
Insurance sales, an activity heavily dependent on field agents to drive conversion is a complex process having multiple human touchpoints. Adding to the woes, there was an unprecedented increase in service call volumes during this period.
Our client, one of India’s leading insurance service providers, was no exception to this predicament. To reinvent their business gains, they turned to us and our expertise in the Conversational AI space. The following were their requirements for this project.
We at purpleSlate identified WhatsApp to be a major communication channel in India and its use peaked during the pandemic. We implemented a Conversational AI bot, both as a web application on the client’s website and also leveraged WhatsApp as a channel.
The solution involved a couple of major components.
And we proved it right with our
purpleSlate offers a host of technology service offerings, with AI and NLP as the crux of its solutions, to solve complex business problems. As machines become increasingly proficient in natural language, conversations, in voice and text will transform into the primary mode of providing and consuming services